Remove the USB flash drive or SD card from the computer, when you get a message on-screen saying that your recovery media is ready. In the dropdown menu, select the USB flash drive or the SD card that you connected. The bottom of the error message on the faulty Chromebook screen gives you the number.)Ĭonnect your USB flash drive or SD card to the computer. (alternatively, type in the model number of the Chromebook you want to recover. If the extension window does not automatically appear on your screen, ensure it is turned on.Ĭlick Select a model from a list. Go to the Chrome Web Store and install the Chromebook Recovery Utility browser extension.Ĭlick Extensions at the upper right corner of the browser.Ĭlick the Chromebook Recovery Utility extension. Install the Chrome Browser: (If it is not already installed on your computer) Once the Chromebook is factory reset, sign back into your Google accountĪnd that is how your factory reset your Chromebook.Note: When you create a recovery flash drive, be aware the tool may not be available in all languages. On the next screen that appears, select Powerwash, then Continue On the log in screen press Ctrl + Alt + Shift + R The process to factory reset your Chromebook: Just make sure all the files you want to keep you have stored in your Google Drive as some folders such as Downloads will get wiped during the factory reset. Once the factory reset completes, which will take around 20 seconds, all your stuff will reappear as soon as you sign back into your Chromebook with your Google account. However, unfortunately, when you get a Chromebook that has decided to play up, you cannot do much to correct it apart from factory resetting the device, also known as Powerwash.įactory resetting your Chromebook may sound scary, and you might instantly think, what will happen to all my stuff if I factory reset my Chromebook? Chromebooks are very reliable computers and rarely ever play up due to the unique way Google designed the operating system.
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